Complains

FAKT S.r.l. is always sensitive to the needs of its customers and all the interested parties it connects with. Our commitment is to high quality standards for the service we provide and to its continuous improvement.

If you would like to file a report or a complaint, give positive feedback or make suggestions about the services we provide, you can do so at the following E-Mail address: .

If you mean to file a complaint, please download the specific form FB133 you can find under the "Download" section and – once you are certain it has been filled in with all the relevant details – send it to the email address specified above. This will make processing your complaint easier on our side and will streamline E-Mail exchanges.

After the complaint is delivered, you will receive a prompt reply from our staff. After examining the nature and contents of the complaint, the staff that is accountable for it will endeavour to find an appropriate solution as quickly as possible. We will usually get back to you within two weeks to inform you about the outcome of our assessment and propose actions to resolve the issue.

Thank you in advance for trusting our professionality. Your cooperation and feedback will help us improve the delivery of our services even more.